Regulation

Malta Regulation

La Malta Financial Services Authority (MFSA) è l’autorità di regolamentazione unica per i servizi finanziari a Malta. È stato istituita dalla legge il 23 luglio 2002 e assume le funzioni di vigilanza precedentemente svolte dalla Banca centrale di Malta, dalla Borsa di Malta e dal Centro di servizi finanziari di Malta. L’Autorità è un’istituzione pubblica completamente autonoma e riferisce al Parlamento su base annuale.
Malta è una giurisdizione che rispetta e aiuta a sviluppare le migliori pratiche internazionali ed è attivamente coinvolta con l’OCSE, l’UE e il Commonwealth nella modellizzazione della politica di regolamentazione globale. L’MFSA è membro dell’Autorità bancaria europea (EBA), dell’Autorità europea delle assicurazioni e delle pensioni aziendali e professionali (EIOPA) e dell’Autorità europea degli strumenti finanziari e dei mercati (ESMA). L’Autorità è anche membro dell’International Organization of Securities Commission (IOSCO) e dell’International Association of Insurance Supervisors (IAIS) e firmataria del Memorandum of Understanding multilaterale con altri membri di queste Istituzioni.
NewTraderLab è un nome commerciale di Hogg Capital Investments Ltd, una società di servizi di investimento di categoria II con licenza (numero di registrazione IS18954) autorizzata e regolamentata dalla Malta Financial Service Authority (MFSA)
Per visualizzare la licenza, visitare questo link.

EU Regulation

NTL è un nome commerciale di Hogg Capital Investments Ltd, una società regolata dalla Malta Financial Services Authority (MFSA) e soggetta alle norme dell’Autorità europea degli strumenti finanziari e dei mercati (ESMA) per i fornitori di CFD e la protezione degli investitori. Pertanto, i nostri clienti godono della sicurezza di fare trading e investire in un ambiente sicuro e ben regolamentato.

Protection of funds

Tutti i fondi dei clienti sono detenuti da NewTraderLab in conformità con le leggi di Malta, i regolamenti MiFID e le norme e i regolamenti dell’Autorità per i servizi finanziari di Malta. Il tuo “saldo libero” ~ ovvero fondi attualmente non impegnati come garanzia a margine di posizioni aperte ~ viene mantenuto in conti beni terzi designati e segregati mantenuti presso i nostri istituti bancari qualificati e approvati. I tuoi fondi sono mantenuti in conti separati collettivamente con quelli di altri clienti di NewTraderLab e questi conti sono separati e mai combinati con i fondi aziendali di NewTraderLab. Pertanto, nel caso in cui la Società dovesse diventare insolvente, i tuoi fondi non sarebbero disponibili per i creditori della società. I fondi in conti segregati sono spesso indicati come “recintati” per maggiore protezione dei clienti. NewTraderLab detiene conti per il regolamento delle liquidità dei clienti presso primari istituti bancari qualificati, in base ai rispettivi criteri professionali, inclusi i loro rating di credito internazionale, la loro solidità finanziaria e le giurisdizioni in cui sono autorizzati a operare.

Legal

Strategies Disclaimer

PAST PERFORMANCE IS NO GUARANTEE OF FUTURE RESULTS. PRICES CAN GO DOWN AS WELL AS UP. THERE IS A SIGNIFICANT RISK INVOLVED IN FX TRADING. CONDITIONS CAN VARY FROM CLIENT TO CLIENT AND THEREFORE INFLUENCE PERFORMANCE.

Nothing contained in this publication should be construed as a solicitation or offer, or recommendation, to acquire or dispose of any investment or to engage in any other transaction. This publication serves for information purposes only and does not constitute any offer or invitation to buy or sell. 

HOGG CAPITAL INVESTMENTS LTD offers a number of products and services designed specifically for various categories of investors in various countries and regions. Not all products will be available to all investors. The products or services offered by HOGG CAPITAL INVESTMENTS LTD are only offered to clients in those countries and regions in accordance with applicable laws and regulations. The information provided herein is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. This document is not directed to any person in any jurisdiction where the publication or availability of our services is prohibited, by reason of that person’s nationality, residence or otherwise. Persons under these restrictions must not receive this publication.

Some services may not be available to certain investors due to regulatory or other constraints. Investors are advised that most services are only available following completion of the Customer Agreement and/or any other relevant documentation as required by HOGG CAPITAL INVESTMENTS LTD from time to time. Investments in securities or financial instruments (including futures, options, contracts for differences, spot and forward foreign exchange contracts) can fluctuate in value. Accordingly, you should be aware that you might not realise the initial amount invested and indeed may incur additional liabilities as investments in securities or financial instruments may entail above average risk. You must therefore carefully consider whether your financial circumstances permit you to invest.

The information contained herein has been deemed to meet the recipient’s investment objectives and is further deemed to meet his personal circumstances with reference to his understanding of this investment medium and its underlying strategies, his general knowledge and experience of investing and investments, and his attitude to risk and his capacity for loss.

 You acknowledge that trading derivative financial instruments, including foreign exchange, futures, options, contracts for differences and commodities carry a substantial potential risk of loss and you understand the risks involved and that you are willing to undertake this risk. You further confirm your understanding that the value of these financial instruments is influenced by the price changes of their underlying reference instruments, that these prices may fluctuate both rapidly and widely, that such factors can be neither predicted nor controlled by any party, and that leverage or “gearing” will disproportionately impact the results of any such transactions. Losses can therefore quickly compound.

The capital value of this managed account may fluctuate and is not guaranteed, and investors may get back less than their original investment. Past performance is not indicative of future results. HOGG CAPITAL INVESTMENTS LTD strongly suggests that you seek the advice of an independent financial advisor in this regard. The appropriateness of this publication will be reviewed periodically. 

New Trader Lab is a trading name of Hogg Capital Investments Ltd, a fully licensed Category II Investment Services Company (registration number C 18954) authorized and regulated by the Malta Financial Services Authority (MFSA) and located at Nu Bis Centre, Mosta Road, Lija LJA9012, Malta.

Risk Disclaimer

You acknowledge that trading derivative financial instruments, including foreign exchange, futures, options, contracts for differences and commodities carry a substantial potential risk of loss and you understand the risks involved and that you are willing to undertake this risk. You further confirm your understanding that the value of these financial instruments is influenced by the price changes of their underlying reference instruments, that these prices may fluctuate both rapidly and widely, that such factors can be neither predicted nor controlled by any party, and that leverage or “gearing” will disproportionately impact the results of any such transactions. Losses can therefore quickly compound. You will be responsible to ensure your account has sufficient margin to sustain your trading activity. If you are classified by us as a Retail Client, you will henceforth be subject to an ESMA-mandated close out rule on loss making positions when your minimum required margin level decreases to 50%. As a Retail Client you will however be protected by newtraderlab from incurring a negative balance in your trading account.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. 79.57% of our retail investor accounts trading Contracts for Differences have lost money within the past twelve months. 

Retail Investors in Spain: Due to the complexity and risk associated with trading CFDs, CNMV believes that they are not appropriate for retail investors (https://www.cnmv.es)

Advisory Disclaimer

Newtraderlab offers references to third party information providers as a service to the trading public. Unless specifically expressed, newtraderlab does not endorse the methodologies, ideas, opinions or recommendations of these third parties. We encourage all traders to carefully review and analyze the third-party offerings and claims. Do not accept as fact unexamined assertions or claims. Claims of success or profitability should always be supported by live trading results, not demo account results or compilations of “signals.” Past performance is no guarantee of future success and you should be critical and demanding when reading all promotional offerings made by advisors, traders, bloggers, money managers and third party system vendors. All materials offered to the trading public on our website are offered as general market commentary, are not an offer to trade in any market and do not constitute investment or trading advice. newtraderlab expressly disclaims any liability, without limitation, for any losses that arise directly or indirectly from the use of or reliance upon information provided to the trading public on our website.

Terms of use

TERMS AND CONDITIONS

BY ACCESSING THE NewTraderLab WEBSITE, www.newtraderlab.com, YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. ADVICE OF AMENDMENTS TO THESE TERMS AND CONDITIONS WILL BE POSTED ON THE NewTraderLab WEBSITE. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS, DO NOT ACCESS THIS WEBSITE.

Unauthorized use of NewTraderLab’s website and/or its systems, including but not limited to unauthorized systems access, fraudulent or manipulative use of passwords or unauthorized use of information posted to or contained in NewTraderLab’s website or any affiliated or collateral NewTraderLab site is prohibited. You acknowledge that NewTraderLab is authorized to disclose and/or make us of any information that you provide via the NewTraderLab Websites to (a) any company entities affiliated with NewTraderLab, its agents or information providers; (b) to any other person or entity with your consent or (c) to any person or entity to whom a disclosure duty exists or if otherwise permitted or compelled to so disclose such information by law. By accessing the NewTraderLab websites you are consenting to the transmission, transfer or processing of such information to, or through, any country in the world. All use of NewTraderLab website(s) may be monitored and documented and accessing the website(s) expressly consents to the monitoring and documenting.

Copyright Notices

All works of authorship on the NewTraderLab sites, including but not limited to all design, text, sound recordings, images, and videos (“Properties”) are owned, unless otherwise noted, by Hogg Capital Investments Limited. Unless expressly authorized, Properties may not be copied, transmitted, displayed, performed, distributed (for compensation or otherwise), licensed, altered, framed, stored for subsequent use, or otherwise used in whole or in part in any manner without NewTraderLab’s prior written consent with exception for permitted use under applicable statutes. All use of the Property must carry notice of Hogg Capital Investments Limited’s proprietary rights.

Trademark Notices

NewTraderLab’s logos are trademarked and any use of such trademarks must feature a proprietary notice of Hogg Capital Investments Limited’s ownership.

Web Content and Materials

The information on this Website is for information purposes only. It is believed to be reliable, but NewTraderLab does not warrant its completeness, timeliness, correctness or accuracy. The information on the Website is not intended as an offer or solicitation of any financial instrument in any market. The information and materials contained in this Website and applicable terms and conditions of the access to and use of the information are subject to amendment without notice. Services made available or described may be discontinued or changed without notice and their associated costs, charges, interest rates, volume or equity requirements may vary according to time, place and user qualifications and may not be available in all locations or offered to all interested parties. You agree that with relation to NewTraderLab websites you will not undertake actions that are contrary to applicable law, regulation or to the terms of contracts you entered into with NewTraderLab. Time sensitive information is published as of its date only and NewTraderLab undertakes no obligation to update or amend the information. NewTraderLab makes no distribution or solicitation to use its websites or contents of the sites in jurisdictions where such information, products, services is prohibited.

Potential Disruption of Service

NewTraderLab’s websites may be unavailable, delayed, limited, slowed or otherwise unavailable at certain times. If access to NewTraderLab’s website is unavailable, delayed or limited, instructions for transactions and other matters may not be executed or may be executed in an inefficient manner and you may be unable to access data on a timely basis. NewTraderLab accepts no liability and you agree not to hold NewTraderLab or Hogg Capital Investments Limited for any loss, without limitation, that you may suffer as a result of the delay or inability to access the website or its contents or associated services provided via the website.

Links to Other Sites

Website links to third party websites are provided solely for reference and neither NewTraderLab nor Hogg Capital Investments Limited controls these websites or offers any endorsement of such sites or their contents or otherwise take responsibility for ideas, opinions, ideas, products or other content on such sites. If you choose to link to a third party website no warranties, either express or implied, concerning the content of a site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose is made by NewTraderLab. Moreover, without limitation, NewTraderLab does not warrant that any third party site or content is free from copyright, trademark or other intellectual property infringement, or viruses or other contamination.

Legal Entity Disclosure

NewTraderLab and NTL are trade names for Hogg Capital Investments Limited.

Governing Law

In the event any of the terms or provisions of these Terms and Conditions shall be held to be unenforceable, the remaining terms and provisions shall be unimpaired and the unenforceable term or provision shall be replaced by such enforceable term or provision as comes closest to the intention underlying the unenforceable term or provision. These Terms and Conditions shall be subject to any other agreements you have entered into with NewTraderLab. The user’s access to and use of the Website, and the terms of this disclaimer are governed by the laws of Malta.

LIMITATION OF LIABILITY

THE WEBSITE (AND ITS CONTENTS) IS PROVIDED “AS IS” AND “AS AVAILABLE.” THERE ARE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEBSITE. NewTraderLab DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO THE WEBSITE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, FREEDOM FROM VIRUSES OR OTHER HARMFUL OR POTENTIALLY DAMAGING CODE. NewTraderLab DOES NOT WARRANT THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THE INFORMATION AND MATERIALS CONTAINED ON THE WEBSITE AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THE MATERIALS AND INFORMATION. FURTHERMORE, WITHOUT LIMITATION NEITHER NewTraderLab NOR ITS AFFILIATES WILL BE LIABLE FOR ANY DELAY, DIFFICULTY IN USE, COMPUTER VIRUSES, MALICIOUS CODE OR OTHER DEFECT IN THIS WEBSITE, ANY INCOMPATIBILITY BETWEEN THE WEBSITE AND USER FILES, BROWSER OR OTHER ACCESSING PROGRAM, OR ANY OTHER PROBLEMS EXPERIENCED BY THE USER DUE TO CAUSES BEYOND TIER1 OR ITS AFFILIATES’ CONTROL. WITHOUT LIMITATION, NO LICENSE OF ANY TYPE OR DESCRIPTION IS IMPLIED IN THESE DISCLAIMERS. WITHOUT LIMITATION, NEITHER NewTraderLab NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOST OPPORTUNITY OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF ANY USE OF OR THE INABILITY TO USE THE WEBSITE OR ANY PORTION THEREOF, REGARDLESS OF WHETHER NewTraderLab HAS BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

Data protection & Privacy Policy

YOUR PRIVACY

Hogg Capital Investments Limited/NewTraderLab and its affiliates (“Hogg Capital Investments Limited/NewTraderLab” or “we”) are committed to protecting the privacy of the personally identifiable information that we collect from you as you use this Website (the “Site”). The scope of Hogg Capital Investments Limited/NewTraderLab’s commitment is detailed in this Privacy Policy. By submitting information, you agree to Hogg Capital Investments Limited/NewTraderLab’s use of such information as described herein. Please see our Terms of Use for more information about our online policies in general.

Hogg Capital Investments Limited/NewTraderLab collects personally identifiable information on certain areas of the Website when users register, request publications or other information. The personally identifiable information collected may consist of a unique access ID, company or, titles, and contact information, such as names, mailing addresses, e-mail addresses, and telephone and fax numbers. Hogg Capital Investments Limited/NewTraderLab uses your personally identifiable information to fulfill your requests for publications or other information, to process your requests to participate in conferences and events, and to evaluate any job applications or other employment-related inquiries that you may submit. Hogg Capital Investments Limited/NewTraderLab also uses personally identifiable information to perform statistical analyses of user behavior in order to measure interest in specific areas and articles posted on our Site. The e-mail addresses provided at registration allow us to send e-mail to individuals based on the areas of interest that they indicate during the registration process. If you do not wish to receive e-mailed advance notice of articles, simply notify us at support@NewTraderLab.com.

Hogg Capital Investments Limited/NewTraderLab shall not intentionally disclose (and shall take commercially reasonable steps to prevent the accidental disclosure of) your personally identifiable information to third parties (i.e., persons or entities that are not affiliates of Hogg Capital Investments Limited/NewTraderLab), whether for such third parties or marketing purposes or otherwise, subject only to the following five exceptions:

1) Hogg Capital Investments Limited/NewTraderLab may disclose your personally identifiable information to third parties as required or permitted by the laws, rules, and regulations of applicable jurisdictions;

2) Hogg Capital Investments Limited/NewTraderLab may disclose your personally identifiable information to third parties who deliver information from us to you for the purpose of performing such delivery;

3) Hogg Capital Investments Limited/NewTraderLab may disclose your personally identifiable information if, in connection with submitting the information, you consent to such disclosure;

4) Hogg Capital Investments Limited/NewTraderLab may disclose contact information for you in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information you have posted on the Site or otherwise provided to us;

5) If Hogg Capital Investments Limited/NewTraderLab and/or any of its affiliates merges with or sells substantially all of its assets or a majority of its equity to a third party, information collected may be disclosed to and owned by the merged entity or third party.

Hogg Capital Investments Limited/NewTraderLab may set and access proprietary and other cookies on your computer, enabling us to learn which promotions bring users to our Web site. Hogg Capital Investments Limited/NewTraderLab may use cookies in connection with our products and services to track your activities on our Web sites. Such information that we collect and share is anonymous and not personally identifiable. We may provide links to third-party Websites as a service to our users. In addition, some of the content appearing to be on this Site is in fact supplied by third parties, for example, in instances of framing of third-party Websites or incorporation through framesets of content supplied by third-party servers. Please be aware that we cannot control and are not responsible for the information collection practices of such third-party Websites, which may differ from those of this Site. We encourage you to review and understand the privacy policies on these Websites before providing any information to them.

You may access, correct, update, and/or delete any personally identifiable information that you submitted to us. Notify us at support@NewTraderLab.com

Hogg Capital Investments Limited/NewTraderLab has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorized Hogg Capital Investments Limited/NewTraderLab personnel are provided access to personally identifiable information, and these employees are required to treat this information as confidential. Despite these precautions, Hogg Capital Investments Limited/NewTraderLab cannot guarantee that unauthorized persons will not obtain access to your personally identifiable information.

Hogg Capital Investments Limited/NewTraderLab understands the importance of protecting children’s privacy, especially in an on-line environment. The Site is not intentionally designed for or directed at children 18 years of age or younger, and Hogg Capital Investments Limited/NewTraderLab will not intentionally collect or maintain information about anyone under the age of 18.

By using the Site, you consent to the collection, use, and storage of your information by us in the manner described in this Privacy Policy and elsewhere on the Site. We reserve the right to make changes to this Privacy Policy from time to time. We will alert you to any such changes by updating this Privacy Policy.

If you have any questions about our Privacy Policy, please e-mail us at compliance@NewTraderLab.com.

Data Protection & Privacy Policy - Mobile Applications

This Privacy Policy (“Privacy Policy”) provides information on the processing and protection by Hogg Capital Investments Ltd of personal data of natural persons and applies to NewTraderLab app, and other forex-related services (together, “Services”) unless specified otherwise. By continuing to access and use services you expressly confirm your acceptance of our Privacy Policy.

When we say “NewTraderLab” “our,” “we,” or “us,” we’re referring Hogg Capital Investments Ltd and all its subsidiaries and affiliates, that are controller of your personal data.

 

Information we collect

NewTraderLab receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.

Information you may provide or have provided

Natural persons identification data – including, but not limited to name, surname, tax identification number, date of birth, details of identification document (e.g. passport number or copies);

Contact information – address, telephone number, e-mail address and other if relevant;

Financial information – account number, account balance, income, wealth, transactions and other similar information;

Background and source of funds – information regarding the education, the place of work, occupation, business activities if any, employer if any;

Information relating to the use of services and their relation to your preferences, habits etc. – such as information on services used, personal settings, surveys, contests and campaigns to which you have participated;

Marital status and relevant third parties – individuals and legal entities connected to your account (e.g. POA holders, authorized users, etc.), originators or beneficiaries of your transactions, etc.;

Customer support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.

Automatically collected information

Usage and log information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.

Device and connection information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.

Status information. We collect information about your online and status message changes on our Services, such as whether you are online (your “online status”), when you last used our Services (your “last seen status”), and when you last updated your status message.

Android Advertising ID. NewTraderLab uses advertising identifiers in a manner that is not connected to personally-identifiable information or associated with any persistent device identifier without explicit consent of the user.

Third-party information

Information others provide about you. We receive information other people provide us, which may include information about you.

Third-party providers. We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.

How we use information

We use all the information we have to help us operate, provide, improve, understand, customise, support, and market our Services.

Our services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services and to ensure our legitimate interests. We understand how people use our Services and analyse and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us.

Safety and security. We verify accounts and activity and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

No third-party banner ads. We do not allow third-party banner ads on NewTraderLab apps. We have no intention to introduce them, but if we ever do, we will update this policy.

Information transfer and sharing

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customise, support, and market our Services. When it is necessary, Personal data may be transferred to third countries, as specified in this Privacy Policy.

Third-party providers. We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.

Third-party services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. For example, if you use a data backup service integrated with our Services (such as iCloud or Google Drive), they will receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

NewTraderLab app created and maintained by the third party (hereinafter – Platform`s Entity). You are aware and agree that information can be disclosed to and processed by Platform`s Entity partially or in full amount.  Such information transfer may have cross-border character.

Assignment, change of control, and transfer

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

Law and protection. We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our clients or others.

Our global operations. You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to Switzerland and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

Contact Details

Should you have any questions or inquiries regarding the processing of his Personal data by the NewTraderLab, he shall send an e-mail to: support@NewTraderLab.com

or send a letter to the postal address indicated on the NewTraderLab Website: https://www.NewTraderLab.com/

New Privacy Policy

PRIVACY NOTICE FOR CLIENTS OF HOGG CAPITAL INVESTMENTS LIMITED & FOR ITS NewTraderLab ONLINE BROKERAGE DIVISION

Dated: 25th May 2018

This privacy notice explains how Hogg Capital Investments Limited and NewTraderLab, (hereafter collectively referred to as “the Company”, “us”, “we”, “our”) uses any personal information we collect about you.

The Company complies with the General Data Protection Regulation (“GDPR”) (EU) 2016/679 of the European Parliament and of the Council on 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Enforceable from 25 May 2018 GDPR represents the basis upon which this Privacy Notice is prepared. Because GDPR is a regulation, not a directive, it does not require national governments to pass any enabling legislation and is directly binding and applicable. There is therefore one set of rules for all companies processing data in the European Union.

Purpose

The Company will collect and use personal data in order to comply with its legal duties to you as an investing client, for example to keep records of transactions and to provide one or more services as may be detailed within the Company’s Terms of Business. As such, we are classified as a “data controller” of the personal information we process. This means that we decide why and how personal information is used. The Company does not process data for other companies.

The data we hold is collected via our account application process and throughout our relationship with you. This includes your name, your address and other contact details including phone and mobile numbers, email addresses, your date of birth, your gender, your title, your passport or other visual, including government, identification details. In terms of our regulatory obligations as a licenced investment intermediary, investment advisor and portfolio manager, the information we will hold may additionally include details of your education, your investment experience, your financial situation including information regarding your net worth, your financial details including bank accounts, audio and/or video recordings (calls may be recorded for regulatory purposes), contractual information relating to your account(s) with us detailing your investment choices and/or objectives, and importantly your tolerance to risk, along with (as applicable) third party information where there may be an executor or a power of attorney connected to your account(s).

The data we collect from and about you is primarily for the purposes of the Company to provide a suitable and appropriate service to you and to comply with its regulatory obligations.

It nevertheless represents sensitive data about you which has been collected with your explicit consent, and the use of this information for any other purposes, for example for marketing purposes, is voluntary.

We will not lend or sell your information to third parties.

Will we share your data?

The Company’s employees will access your records in the ordinary course of our professional undertakings to you. However, access is granted only to those employees permissioned to review this information. We regularly check who has access to our systems.

The Company will share your personal data with certain third parties solely on a need to know basis. This would include service providers tasked with executing your investment transactions and where necessary with settling and administering these transactions. They would also include the Company’s appointed auditors, accountants, lawyers and other professional advisors (including your own financial advisors and asset managers), to the extent that they will require access to your information to provide advice; fraud prevention agencies and other organisations to enable the Company to undertake relevant checks; providers of investments or services which we may recommend, ranging from direct securities, collective investment schemes, including Exchange Traded Funds, and selected financial instruments including Contracts for Differences, alongside investment platforms, discretionary management services, custodians and other such products or services.

We may also be required to share your information with the Malta Financial Services Authority, the Financial Intelligence Analysis Unit, the Arbiter for Financial Services, the Malta Investor Compensation Scheme, the Information and Data Protection Commissioner or any other regulatory or competent authority entitled to require disclosure. This could include the order of a Court, or the order of authorities tasked with the investigation and prevention of fraud or other activities believed to be illegal or otherwise in breach of applicable law. It would similarly apply to tax regulations where we may be obliged to share information about your account with the relevant tax authority, who may in turn forward this to tax authorities in other jurisdictions.

The Company may need to share your personal information with service providers operating in countries outside the European Economic Area. Where we will be required to do so, we shall ensure that this process will be in accordance with current data protection legislation.

Security

We will undertake at all times and to the very best of our professional abilities to protect your personal information. As you are aware however internet communication, including email, is not secure. We cannot accept any responsibility for unauthorised access by a third party or for the loss, theft or modification of data while it is being transmitted to us by email.

How long will we hold your data?

We will retain your personal information for as long as the Company considers it necessary to do so and specifically for the purpose(s) for which it was collected, and to comply with our legal and regulatory requirements. This will involve keeping your information for a reasonable period of time after your investment or your relationship with us has ended.

As a former client of the Company, we will keep most of your information for 5 years following the closure of your account, or longer as law or regulation may require. As an existing client, we are also required to retain recordings of telephone conversations with you for five years after they took place, or longer as directed by a competent authority.

If you are not a client of ours, having previously registered your interest to receive information from us, we will retain your information for one year after we last heard from you, unless you ask us to remove you from our database beforehand.

Marketing

Subject to your agreement, the Company may send you information about our products and services and those of other companies in our group which it considers may be of interest to you, including invitations to events. The Company may do this via email or by post.

You have the right at any time to stop receiving marketing material from us. You can email us at support@NewTraderLab.com or update your “Email Notification” settings in the Profile section of your Client Portal at www.portal.NewTraderLab.com.

Your rights

Details of these rights can also be found on the Information and Data Protection Commissioner (“IDPC”) website: https://idpc.org.mt.

* You have the right to access your personal data and require that we rectify any errors in the data that we hold.

* You have the right to request that we erase your personal data.

* In certain circumstances you may also require us to restrict the way we process your personal data.

* You may moreover object to its processing.

* You may request a copy of your personal data for the purposes of transmitting it elsewhere.

* Where we have requested and obtained your consent to process particular information about you, you may withdraw that consent at any time.

* Where we are relying on your consent to process your sensitive data you can withdraw it at any time.

Please note however that the application of these rights will vary according to the legal basis used to process your data. As detailed above, financial services and related regulations will require the Company to retain at least most of your personal data relating to the operation and where relevant the management of your investment account(s), and where applicable for a number of years following the closure of your account(s). Under such circumstances, we will not be able to erase or modify the data.

Our commitment

We will undertake to keep your personal information accurate. This will require us to contact you at regular intervals in order to update the data we hold in relation to the account(s) we hold for you. If at any time the information you have provided the Company becomes out of date, we ask you to notify us directly and we shall remove or amend the information, and in accordance with regulatory and legislative requirements.

Complaints

If you have any concerns or complaints about the Company’s use of your personal information, please contact the Data Protection Officer at the address detailed below. if you are not satisfied with our response or believe that the manner in which we have processed your personal information does not comply with data protection law, you can also contact IDPC in its capacity as the Company’s supervisory body (“Contact Us” section on https://idpc.org.mt).

Changes to our Privacy Notice

The Company undertakes to keep this privacy notice under regular review. We reserve the right to update this privacy notice at any time and we will advise you when we make any substantial update to it.

Cookies

Upon accessing our website you will be notified that we use cookies. The GDPR and the EU ePrivacy Directive requires your prior, informed consent to allow cookies to track your personal data focusing on your website behavior on our websites in order to give you better online experience. If required the website will detail a complete overview of all active cookies and online tracking in use on the website and will include a monthly scan of all of the pages of the website, that detects and identifies all of the cookies and known tracking technologies in use on the site.

A cookie is a text file that a website can send to your browser, which may then be stored on your hard drive for a more efficient access and online experience. A cookie will enable the Company to gather information on how visitors are using the website. It does this specifically to make improvements to the website.

The data collected will be used solely for statistical analysis relating to your browsing behavior on our website, including the number of visitors, the pages viewed, time spent on particular pages and so on. We will not know who you are (unless you visit our secure client pages). We will not store any personal or confidential information about you and the Company will not attempt to identify individual visitors via their IP address unless required to do so by law or regulation.

Other websites

Our website contains links to other websites. This privacy notice, including the use of cookies, only applies to our websites: www.hoggcapital.com; www.NewTraderLab.com. When you use a link to another website you should read the privacy policy of that site.

The Company does not have a Data Privacy Officer, as this is not a legal requirement given the nature and extent of its business interests. Our Compliance Officer will instead be responsible for the day to day compliance with GDPR and its requirements.

How to contact us

By email on compliance@NewTraderLab.com

By post to:

Hogg Capital Investments Limited,

Nu Bis Centre

Mosta Road

Lija LJA9012

Malta

Risk Disclosure

Trading foreign exchange on margin carries a high level of risk and may not be suitable for all investors. Before deciding to trade these or any other financial instruments offered by NewTraderLab, you should carefully consider your objectives, financial situation, needs and level of experience. NewTraderLab may provide general commentary without regard to your objectives, financial situation or needs. The content of this website is not intended to represent personal advice and should not be construed as such. It serves for information purposes only and moreover does not constitute any offer or invitation to buy or sell any financial instrument. The possibility exists that you could sustain a loss more than your deposited funds. You should therefore always be aware of all the risks associated with foreign exchange trading and derivative products in general. If you are in any doubt, NewTraderLab recommends you seek independent professional advice.

Please refer to Annex I of the NewTraderLab Customer Agreement for the full text of our Risk Disclosure.

Cookies Policy

Find out what cookies are, why we use them and learn how to update your cookie preferences.

What are cookies?

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. For more information see https://www.aboutcookies.org/.

We use Javascript, which is a commonly used technology on the internet, to detect and manage these settings. If your browser does not support Javascript you may manage your cookie preferences through your web browser security settings.

How we classify our cookies

Cookies and the technology that uses them vary significantly between websites so it is important that you understand how we classify cookies that we use on our website (the “Website”).

New Trader Lab Cookies:

New Trader Lab cookies are “first party cookies”, that is to say, that these are cookies set by our Website. These cookies are required for you to access and use the Website and for us to monitor the use of them. We do not share any of your data collected by the cookies with any third party.

Our cookies do not:

– Gather information that may be used to advertise to you on our Website or any other third party websites;

– Send you targeted advertisements on any other third party websites;

– Provide information to other third-party companies such as social networks about your visit to our Website;

– Supply advertising agencies and networks with information about you so that they can present you with advertisements whilst visiting other third party websites.

Our cookies will:

– Enable you to complete our account opening application process and for us to know how far you have got if you leave and return to your application;

– Remember your login details;

– Make the Website look consistent;

– Allow you to interact with the services that we offer such as initiating the chat or comment functionality on the Website;

– Allow us to make sure our services work more effectively by monitoring visits and performance and errors. We achieve this through internal systems and Google Analytics when you visit our Website.

Cookie name Purpose
.ASPXAUTH This Cookie comes from authentication process and is the users login token both expire when the browsing session ends. The cookie gets expired when the browsing session ends
ASP.NET_SessionId This Cookie comes from authentication process and is the users login token both expire when the browsing session ends. The cookie gets expired when the browsing session ends
CookieLanguageId This Cookie is persistent with an expiration date, just setting the users language.(Culture and Language).
CookieCulture This Cookie is persistent with an expiration date, just setting the users language.(Culture and Language)

Please note that these Cookies are essential for you to use fully utilise our Website and application process to enable us to offer you with our services. If you do not accept these cookies to be used or set your browser settings such that it does not accept these Cookies, then you may not be able to access or use some of the Website functionalities, nor will we be able to provide you with our services.

 

Other cookies

Other cookies are third party cookies presented by companies with whom we work as part of our marketing initiatives. The third party cookies that we use are listed below and they provide information to the third party about your visit to our Website.

 

Cookie name Purpose
utm The Google cookie allows us to track user activity and improve website experience

 

Cookie name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_<property-id> 90 days Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.

Learn more: https://support.google.com/google-ads/answer/7521212

 

Most of these ‘other cookies’ are used to measure the effectiveness and performance of our websites. Whilst they do collect your data, we have endeavored to ensure that the information they collect is anonymised.

Other cookies will:

1. Provide information to our partners about your visit to their Website

We do not guarantee that the lists of ‘New Trader Lab cookies’ and ‘Other cookies’ set out above are up-to-date but we will use our reasonable endeavours to notify you of any changes.

Regulatory Information

The Malta Financial Services Authority (MFSA) is the single regulator for financial services in Malta. It was established by law on 23 July 2002 taking over supervisory functions previously carried out by the Central Bank of Malta, the Malta Stock Exchange and the Malta Financial Services Centre. The Authority is a fully autonomous public institution and reports to Parliament on an annual basis.

Malta is a jurisdiction that complies with and helps develop international best practice and is actively involved with the OECD, the EU and the Commonwealth in modelling global regulatory policy. The MFSA is a member of the European Banking Authority (EBA), the European Insurance and Occupational Pensions Authority (EIOPA) and the European Securities and Markets Authority (ESMA). The Authority is also a member of the International Organisation of Securities Commissions (IOSCO) and the International Association of Insurance Supervisors (IAIS) and a signatory of the Multilateral Memorandum of Understanding with other members of these Institutions.

NewTraderLab is the online brokerage branded division of Hogg Capital Investments Ltd, a fully licensed Category II Investment Services Company (registration number IS18954) authorized and regulated by the Malta Financial Service Authority (MFSA)

To view the license, please visit this link.

https://www.mfsa.mt/financial-services-register/result/?id=9160

Disputes procedure

NewTraderLab’s main objective is to establish and maintain clients’ relationship based on professionalism, ethics and integrity. If you are in any way dissatisfied with our services, we recommend that your address your grievance in the first instance to the Compliance Officer. We will make every effort to resolve the matter within the shortest time frame possible.

The Compliance Officer will acknowledge the receipt of your complaint in writing within 1 or 2 business days and will provide you with indications on how the Company intends to deal with your complaint. If your complaint was conveyed by phone or via social media, we will formally acknowledge to you the receipt of and our understanding of your concerns in writing, thereby enabling you to confirm and/or correct our acknowledgment should it be required.

If our actions and/or our undertakings to resolve your complaint do not satisfy you, including if you feel that your complaint has not been addressed properly, you may lodge an official complaint in writing with The Office of the Arbiter for Financial Services at the following address:

The Office of the Arbiter for Financial Services

1st Floor

St Calcedonius Square

Floriana FRN 1530

Malta

Should you require to contact the Malta Financial Services Authority for other queries, you can do so at

Malta Financial Services Authority

Notabile Road

Mriehel BKR 3000

Malta

Client categorization notice

This document sets out the process by which NewTraderLab categorizes its clients, in accordance with the Markets in Financial Instruments Directive (“MiFID”) and the Investment Services Act, as well as the applicable investment services rules.

MiFID recognizes that investors possess differing levels of financial knowledge and investment expertise and that this requires appropriate and corresponding degrees of regulatory protection.

For this reason, MiFID introduces, in terms of regulatory priority and investor protection, three client investor categories: Retail Clients, Professional Clients (including Elective Professional Clients) and Eligible Counterparties.

As a client of regulated financial institution within a European Union member state, this categorization affects you directly and we, therefore, urge you to carefully read the full text of our Client Categorization Policy here.

Trader Client Agreement

Conflict of interest policy

Hogg Capital Investments/NewTraderLab maintains and operates effective organizational and administrative arrangements with a view to taking all reasonable steps designed to prevent conflicts of interest that can adversely affect the interests of our clients.

In this regard, we take all steps to identify conflicts of interest within the firm and any person directly or indirectly linked to us by control or between our client and another that arise in the course of business.

In compliance with the above, we refer you to our Conflicts of Interest Policy below, which outlines the instances when conflicts of interest could arise and how such situations can be managed in the best effective manner in the interest of our clients. Where a conflict of interest cannot be avoided, this shall be duly disclosed to you before the undertaking of any business with you.

If you would like to discuss in further detail any aspects of our Conflicts of Interest Policy, please contact our Compliance Department at compliance@NewTraderLab.com

View Conflicts of Interest Policy here.

Investor Compensation Scheme

Hogg Capital Investments participates in and contributes to the Investor Compensation Scheme established in terms of the Investor Compensation Scheme Regulations. The Scheme is based on the EU Directive 97/9 on investor-compensation schemes. It serves as a rescue fund of failed investment firms for retail investors as well as smaller businesses, charities and trusts (excluding Professional Clients as per MiFID categorization).

The purpose of the Scheme is to grant the right to claim compensation under the Scheme to any Retail investor “who has entrusted money or instruments to a license holder in connection with licensed business.” The compensation is paid only if the Investment Services Licence holder ceases to conduct its business due to financial difficulty or insolvency.

The total amount of compensation that may be paid out to an investor is calculated at the lesser of ninety percent (90%) of all claims which have been made by such investor, or up to €20,000.

All computations and payments of compensation are made in the same currency as the investor’s investment. An investor may only submit one claim in respect of all his investments, taken in aggregate, with the license holder concerned.

Compensation schemes are intended to guard against the failure and insolvency of individual institutions which may give rise to a negative domino effect potentially affecting otherwise prudent institutions.

For further information on Investor Compensation Scheme, please visit this link.

Deposits and withdrawals

We will deal with your money in accordance with the MFSA Rules. Any of your money which is held by us on your behalf and which is not due for investment will be segregated from our money and held by us in an account of one or more reputable banking institutions both locally and overseas in accordance with the criteria for approval as established by the regulator.

Any transactions undertaken on your behalf shall be subject to the rules of the relevant exchange, clearing system or depositary and any terms of the agent or (eligible) custodian employed by the Company, including but not limited to, any right of reversal of any transaction (including any delivery or redelivery of any investment and any payment) on the part of any such entity or person.

You may fund your account with us by electronic bank transfer and from an account bearing the exact same registration details as that held by us in your name.

Payments from third parties will not be accepted and will be immediately returned, if received.

Clients can withdraw funds from their account by submitting a request via the Transfers section of their Client Portal or by completing the NewTraderLab Redemption Form, which can be found in section “Support” of our website.

For your protection and in compliance with current laws and practices, we shall request a proof of transfer document upon your first deposit with us and we reserve the right to request the same on subsequent deposits if any. We may also request additional information and/or proof of identity, as the need may arise, before processing a withdrawal request.

AML

NewTraderLab is the online trading and brokerage division of Hogg Capital Investments Ltd, a fully licensed Category II Investment Services Company (registration number IS18954) authorized and regulated by the Malta Financial Service Authority (MFSA) and located at Nu Bis Centre, Mosta Road, Lija LJA9012, Malta. The company’s investment services license falls under the definition of relevant financial business in terms of the Prevention of Money Laundering and Funding of Terrorism Regulations (PMLFTR) and, therefore, the company fully complies with such legal requirements.

In adherence to PMLFTR and FIAU’s Implementing Procedures, the AML&TF guidance notes are issued to all the Company’s employees. NewTraderLab commits to perform detailed KYC and background checks on potential clients as well as performing ongoing due diligence procedures on existing clients and it reserves the right to refuse the acceptance of a client or the processing of a client’s transaction at any stage where it has arrived at a reasonable opinion that the client or the transaction may be connected in any way to money laundering or criminal activity.

As part of AML policy, NewTraderLab will NOT:

– Accept Third Party Payments

– Accept clients coming from countries that are variously listed on regulatory financial sanctions implementation notices

If you wish to obtain further details on our AML processes and assessment of prospective client, please contact compliance@NewTraderLab.com.

Key information documents

The purpose of the Key Information Document (“KID”) is to inform retail investors about the nature and risks of the products offered by outlining of an investment product in a precise, factual and standardised document.

To view the full document, please click here.

Best execution policy

Hogg Capital Investments/NewTraderLab is committed to providing the highest levels of standard and care. We will execute your orders in accordance with our Best Execution Policy and as our client, you confirm that you have read and agree to it. Hogg Capital Investments/NewTraderLab will also consider the continued placement of orders by you to constitute your continued consent to our Order Execution Policy. We may amend our Best Execution Policy from time to time, and as directed by our financial services regulator, by giving you one months’ notice unless otherwise required to comply with any applicable law and regulations.

For the full text of our Best Execution Policy, please click here.

MiFID II RTS28 Report 2017

https://www.NewTraderLab.com/wp-content/uploads/2019/08/MiFID-II-RTS28-Report-2017.pdf

MiFID II RTS28 Report 2018

https://www.NewTraderLab.com/wp-content/uploads/2019/08/MiFID-II-RTS28-Report-2018.pdf

Marketing disclaimer

INTRODUCTION

This Conflict of Interest Policy (“The Policy”) outlines the manner in which Hogg Capital Investments Limited – NewTraderLab Division (“NewTraderLab, “The Company”, “we”) identifies, manages and controls any possible conflicts of interest that may arise between The Company and its clients or between one client and another, in the course of business activities.

SCOPE

NewTraderLab is committed to conduct business in and honest, fair and professional manner, in accordance with the best interest of our clients. We therefore take all reasonable steps to prevent conflicts of interest that can adversely affect the interests of our clients. In this regard, and as mandated by law, we maintain and operate effective organizational and administrative arrangements that allow us to identify and manage conflicts of interest that may arise in the course of business between the company’s personnel (officers, managers, employees or any person directly or indirectly linked to them by control, i.e. “relevant persons”) and The Company’s clients or between one client and another.

WHAT ARE CONFLICTS OF INTEREST?

Conflicts of interest arise where The Company or a relevant person has an interest of their own that is in conflict with the interest of a client or clients. Examples of such cases include:

1. The Company or a relevant person is likely to make a financial gain, or avoid a financial loss at the expense of the client

2. The Company or a relevant person has an interest in the outcome of a service provided to the client or of a transaction carried out on behalf of the Client, which is distinct from the client’s interest in that outcome

3. The Company or a relevant person has a financial or other incentive to favour the interest of another client or group of clients over the interests of the client

4. The Company or a relevant person carries on the same business as the client

5. The Company or a relevant person receives or will receive from a person other than the client an inducement in relation to a service provided to the client, in the form of monetary or non-monetary benefits or services.

MANAGING CONFLICTS OF INTERESTS

It is a legal obligation of The Company to implement and maintain and periodically an effective Conflicts of Interest Policy, supplemented by supporting policies and procedures in different areas of The Company’s business activities, and thus to take all reasonable steps to identify and manage possible conflicts of interest.

As part of this process, The Company, on an ongoing basis:

– monitors its offerings (products and/or services) for potential conflicts of interest

– assesses whether our policies are effective and adequate for resolving any such issues, were they to arise.

While it is not possible to create an exhaustive list of all possible conflicts of interest that may arise, below we have listed for your information details of specific areas of potential conflict and controls, as they may impact upon our services:

Remuneration Policies

Our Remuneration Policy sets out how we seek to comply with our regulatory obligations regarding executive and staff remuneration and group remuneration schemes. Where staff are remunerated by reference to business volumes, there is potential for conflict with client interests as such remuneration schemes may provide an incentive to maximise revenues at the expense of clients’ interests. The remuneration of all our permanent members of staff usually consists of a balanced combination of fixed (salary) and variable (performance related bonus) components. We strive to ensure our employees remain motivated whilst at the same time discouraging inappropriate behavior, incentivation of excessive trading or other acts that may impair client’s best interests. We recognise that this may be a potential conflict and through our monitoring mechanisms, appropriate staff training and performance reviews, as well as a business model based on pure agency model, where client’s interests are aligned with ours, we remain confident that such conflict is properly managed.

2

Staff Personal Dealing

The Company’s employees are not allowed to undertake deals on their own behalf.

External Business Interests

Staff may not accept any employment or business interest outside the Company without the prior approval of the Company’s Board of Directors.

Inducements/Gifts and Hospitality

The Company will not accept any gifts and or hospitality other than those considered normal and minor in its line of business; moreover, that such gifts are neither extravagant nor will they compromise the impartiality of the relationship between the employee and the client, and harm the professional integrity of the Company. This process is subject to continual senior management oversight.

Client Categorisation

A potential conflict exists in that it may be to the Company’s benefit to categorise clients as Professional rather than Retail Clients, thereby reducing the level of investor protection enjoyed by clients. Policies and procedures are in place to ensure that clients are only categorised as Professional when this is fully justified in all the circumstances and permitted by the prevailing Investment Services Rules on client categorisation. Under any other circumstances, clients will be categorised as Retail Clients.

Client Orders

When we enter into a transaction for you, conflicts may exist where: (i) we carry out your Order by matching it with that of another client; (ii) we carry out comparable Orders given simultaneously by different clients; (iii) we allocate Investments, where you are a discretionary managed client or your Orders are aggregated with those of other clients but full allocations are not possible; or (iv) a Person connected with us is dealing as principal for their own account by selling the Investment concerned to you or buying it from you. You should be assured that we maintain Client Order Handling procedures that are designed to ensure the fair treatment of clients in such instances.

Furthermore, we shall not route clients’ orders to a particular trading or execution venue, for which we would receive remuneration, discount or non-monetary benefit, where such routing would impair the interests of the clients.

Fair and transparent pricing

The Company shall ensure that it establishes a fair, reasonable and transparent fee structure that allows it to carry out its business properly but without being in conflict with the best interests of the clients.

Fees charged by Asset Manager/Referral Agents

The Company may enter into agreements with Referral Agents/Trading Agents and other partners who direct clients to us and may pay a rebate or commission to such partners for the referral.

The amount of such payment depends on a variety of factors and may be built into the total trading fees being charged to the client’s account.

The fees charged by Trading Agents, as well as the fees charged by The Company to accounts managed by Trading Agents, are fully disclosed to the client in the Limited Power of Attorney (LPOA). Said LPOA is to be signed by clients before joining the Managed Program of the Trading Agent and the said conflict between the Trading Agent’s interest and the interest of the client, is clearly stated there.

3

Research

The Company, any relevant person or members of their families, may have positions in the securities of Financial Instruments referred to in our research. In giving advice on or making a recommendation about a security we are required to disregard any such relationship, arrangement or interest, which might influence the advice or recommendation. Moreover, in such circumstances, we will disclose potential or actual conflicts prior to any advice, recommendations or related research being released.

Our professional responsibility

The Company, its directors and its members of staff are collectively responsible for identifying and reporting potential and actual conflicts of interest, based upon their respective assessments of such situations as they may arise. The senior management is nevertheless responsible for ensuring, on an ongoing basis, that its systems, controls and procedures are adequate to identify, manage and monitor conflicts. Senior management is also responsible for ensuring that staff is aware of the aspects of the Policies relevant to them. Failure of a member of staff to adhere to the Company’s policy on conflicts of interest may be viewed as a breach of that member’s contract of employment. Moreover, the failure of a member of staff to declare an interest will be regarded as misconduct and may lead to disciplinary action being taken against that individual.

Independent supervision, transparency & confidentiality

– The Company shall ensure the segregation of duties that may give rise to conflict of interest if performed by the same person. – The independent Compliance Department shall monitor and report on any of the above to he Firm’s Board of Directors.

– A “need-to-know” procedure shall be established and maintained, governing the dissemination of confidential or inside information within The Company and relevant persons.

– The Company shall create and maintain areas of confidentiality. To this effect, among other measures, Chinese walls are built and individual areas within the Company are spatially separated with the scope of preventing the sharing of information or relevant persons from exercising inappropriate influence.

WHERE A CONFLICT OF INTEREST CANNOT BE PREVENTED

Where a conflict of interest cannot be avoided, this shall be duly disclosed to the client before the undertaking of business. Such disclosure shall include sufficient detail on the nature and sources of the conflict of interest, as well as the steps undertaken by the company to mitigate the risk of damage to client’s interests, proceeding from it. The disclosure shall clearly state that the organizational and administrative arrangements, established by The Company, are not sufficient to ensure that the risk of damage to client’s interests will be prevented.

DISCLOSURE

This policy may be reviewed and updated from time to time. The current most recent version of the document shall be duly updated and available in the Legal section of The Company’s website at https://www.NewTraderLab.com/company/legal/

Should you require further details on this policy, please feel free to contact our Compliance Department at compliance@tier1x.com.HCIT1 – Information on Client Categorisation

The purpose of this information is to notify you, as a new client, and prior to providing you with any trading or other investment service, of your categorization as a retail client, a professional client, or an eligible counterparty. This notification will include any rights you have to request a different categorization, and any limitations to client protection any such change would create.

You are entitled to request a re-categorisation as a client that will benefit from a higher degree of protection: as a professional client or an eligible counterparty you may request to be categorized as a retail client.

You are similarly entitled, subject to our agreement for you to do so, to request a different categorization involving a lower level of protection.

Clients may be categorized as follows:

“Retail Client”:

A client who is not a professional client or an eligible counterparty.

“Professional Client”:

A client who possesses the experience, knowledge and expertise to make his/her own investment decisions and properly assess the risks that such decisions will incur.

This will include:

a. Entities which are required to be authorised or regulated to operate in the financial markets.

The list below will include both authorized and/or regulated entities operating both within EU Member States and those within non-Member States.

i. Credit Institutions

ii. Investment Firms

iii. Other authorised or regulated financial institutions

iv. Insurance Companies

v. Collective investment schemes and management companies of such schemes

vi. Pension funds and management companies of such funds

vii. Commodity and commodity derivatives dealers

viii. Locals

ix. Other institutional investors

b. Large undertakings meeting two of the following size requirements on a company basis:

• balance sheet total: EUR20,000,000 • net turnover: EUR40,000,000

• own funds: EUR2,000,000

c. National and regional governments, public bodies that manage public debt, Central banks, international and supranational institutions such as the World Bank, the IMF, the ECB, the EIB and other similar international organisations.

d. Other institutional investors whose main activity is to invest in financial instruments, including entities dedicated to the securitisation of assets or other financing transactions.

Clients not falling under any of the above categories, including public sector bodies and private individual investors may also be treated as professional clients upon their request subject to the below conditions and procedure.

“Elective Professional Client”

A client who opts to be treated as Professional Client must satisfy a minimum two of the following criteria:

a. the client has carried out transactions, in significant size, on the relevant market at an average frequency of 10 per quarter of the previous four quarters;

b. The size of the client’s Instrument portfolio, defined as including cash deposits and Instruments exceeds EUR 500 000;

c. The client works or has worked in the financial sector for at least one year in a professional position, which requires knowledge of the transactions or services envisaged;

In order to be considered as an Elective Professional Client, an applicant must formally declare his/her eligibility by signing the HCIT1 Professional Client Declaration and Elective Professionals Mandatory Warnings forms. We reserve our right to reject any such application which we consider does not adequately satisfy the above referred to conditions and to request supporting documents and information to verify that said conditions are met.

“Eligible counterparty”

The term ‘Eligible Counterparty’ refers to Licence Holders, credit institutions, insurance companies, UCITS and their management companies, pension funds and their management companies, other financial institutions authorized or regulated under EU Law or the national law of an EU Member State, undertakings which are exempt from the requirements of the MIFID in terms of Article 2(1)(k) and (l) thereof, national governments and their corresponding offices including public bodies that deal with public debt, central banks and supranational organisations.

Provided further that the Malta Financial Services Authority (our regulator) may recognise as eligible counterparties, entities within non-member States which nevertheless meet the above-mentioned categories and eligibility criteria.

Re-classification Process:

You can request re-classsification by sending an email to support@NewTraderLab.com. Our Support Team will then guide you through the steps to be taken and will provide you with a full disclosure of the risks and changes associated with your re- classification.

In order to verify that you comply with the criteria for the desired category, we may request further documents and information.Best Execution and Client Order Handling Policy

General

In accordance with its regulatory obligations Hogg Capital Investments Limited (“the Company”, “HCI”) is required to establish and implement an Order Execution Policy (the Policy) which ensures it obtains the best possible result for its clients when dealing in financial instruments.

Based upon the interpretation, specifically of Chapter 5 – “Execution of Clients Orders” – of the Conduct of Business Rulebook issued by the Malta Financial Services Authority (“MFSA”) the Company is required to take all reasonable steps to obtain the best possible result (or “best execution”) on behalf of Retail and Professional Clients, either when executing client Orders or receiving and transmitting Orders for execution. We are also required to provide a summary to Retail and Professional Clients of our order execution policy and obtain your consent to such policy. Requests for further information should be directed to our Compliance Department.

Purpose

HCI shall be entitled to act on your instructions to execute and/or place orders on your behalf in any Investment Instrument, as permissioned by the Malta Financial Services Authority (“MFSA”) and as set out on the MFSA website (www.mfsa.com.mt) –Licence Holders under the Hogg Capital Investments Limited – entry IS18954, and be entitled to provide investment advice and dealing services in connection with such Instruments.

The execution policy explains the criteria, process, factors and venues for execution.

Scope

Our order execution policy applies to the Company’s Retail and Professional clients and in such Financial Instruments as is permissioned by the MFSA, whether by executing orders “on a client’s behalf” or transmitting them to a third-party firm for execution. Irrespective of the client classifications we always endeavour to achieve best execution on a consistent basis.

Aggregation of Orders

We may combine your Order with that of another client if we reasonably believe that it is likely that the aggregation will work more to your advantage overall than if your Order had been carried out separately, but the effect of the aggregation may operate on some occasions to your disadvantage.

Where we combine client orders and the aggregated Order is partially executed, we will allocate pro-rata the related trades to clients.

Order execution

Subject to any specific instructions that may be given by you, when executing Orders on your behalf we will take all reasonable steps to obtain the best possible result for you taking into account the execution factors listed below. We will determine the relative importance of the execution factors by using our commercial judgement and experience in light of market information available and taking into account the execution criteria also described below.

In the case of a client limit order in respect of shares admitted to trading on a regulated market which are not immediately executed under prevailing market conditions, HCI is, unless the client expressly instructs otherwise, to take measures to facilitate the earliest possible execution of that order by making public immediately that client limit order in a manner which is easily accessible to other market participants.

Execution factors

In undertaking a transaction on your behalf we will consider the following factors:

Your characteristics, especially when classified as a Retail Client The characteristics of the financial instrument we are to deal in Where the proposed transaction will be carried out.

These factors will importantly comprise:

a. Price

b. Costs

c. Speed and likelihood of completion of execution and settlement

d. Size of the order

e. Nature of the order

When dealing in a financial instrument on your behalf we will exercise our professional discretion is assessing the means to achieve best execution.

The best possible result will be determined in terms of the total consideration, representing the price of the Financial Instrument and the costs related to its transaction. Speed, likelihood of execution and settlement, the size and nature of the order, its possible market impact and any other implicit transaction costs will be given precedence over the immediate price and cost consideration only insofar as they are instrumental in delivering the best possible result in terms of the total consideration to you.

Such result will be achievable where market liquidity is deep enough in an instrument at any one time to accommodate the entire order and where the client order is within normal market size. Partial fills will be treated by us as subject to best execution in their entirety, not their component parts.

Specific client instructions

You should be aware that providing specific instructions to us in relation to the execution of a particular Order may prevent us from taking the steps set out in our order execution policy to obtain the best possible result in respect of the elements covered by those instructions.

Where you give us a specific instruction as to the execution of an Order, we will place and/or execute the Order in accordance with those specific instructions. We reserve the right however to refuse specific instructions from you where in our opinion such instructions are not practicable or may be contrary to your best interests.

Transmission of orders through third parties: relationship with external brokerage firms

HCI has entered into agreements with various regulated stock brokerage firms and liquidity providers whereby these firms have agreed to provide HCI with execution-only dealing, clearing and settlement, safe custody and associated services, respectively in various financial instruments and in international securities and they are similarly subject to the requirements of Article 21 of the MiFID Directive with regard to best execution.

 HCI will transmit client orders for execution to a third party. The Company will take all reasonable steps to ensure the placement of clients’ orders with third parties remains within the scope of this policy and is faithful to its Overarching Best Execution Requirement referred to above and

on the basis of the criteria summarised below:

a. The quality and scope of the services offered.

b. Price and execution certainty

c. Transparency and reliability

d. The technological equipment and IT structure employed in the execution, settlement and where necessary, the custody of said orders.

e. The third-party institution’s reputation within the market.

f. Pricing and overall transaction costs, including ongoing management, performance and custody fees where relevant.

Execution Venues

Execution Venues, detailed below, comprise those Execution Venues on which we place significant reliance. We reserve the right to use other Execution Venues policy and we may add or remove any Execution Venues as we may deem appropriate. We will regularly assess the Execution Venues available in respect of any Financial Instruments that we trade to identify those that will enable us, on a consistent basis, to obtain the best possible result when transmitting and/or executing orders. The list of Execution Venues will then be updated, where necessary, following such assessment.

Selecting an Execution Venue

Subject to the above and to any specific instructions that may be given by in order to select an Execution Venue for an Order we will use the following methodology:

When carrying out Orders on a Regulated Market or MTF (Multilateral Trading Facility – is a multilateral system, operated by an investment firm or a market operator, which brings together multiple third-party buying and selling interests in financial instruments which can be assimilated to alternative trading exchanges) we will select the Execution Venue that we consider the most appropriate. The Execution Venue may be the Regulated Market or MTF itself, or a member firm of the Regulated Market or MTF.

For a Financial Instrument admitted to trading on a Regulated Market or MTF, where we believe that we can trade to your advantage or at no disadvantage to you, we may transmit an Order to, or execute an Order on, an Execution Venue that is outside a Regulated Market or MTF.

For a Financial Instrument not admitted to trading on a Regulated Market or MTF, we will select the Execution Venue that we consider the most appropriate.

Where we believe that we can trade to your advantage or at no disadvantage to you, HCI may be used as the Execution Venue.

Some Financial Instruments may have only one possible Execution Venue. In carrying out an Order on your behalf in such circumstances, it will be assumed that we have achieved best execution.

Execution Methodology

Having assessed the relevant criteria and any specific instructions provided by you, we will select the most appropriate venue(s) from those available and execute your order accordingly.

1. HCI is a member of the Malta Stock Exchange. Orders in securities listed on this exchange will be executed by the Company.

2. Clients’ orders in both listed and unlisted international securities will be placed with external licensed financial institutions with whom the Company has in place agreements regarding the receipt and transmission of orders.

3. The Company will execute orders in collective investment schemes / UCITS either directly with the fund manager or place the order through a third party for execution.

4. Via its NewTraderLab online brokerage services the Company will trade in a range of derivatives including but not limited to currency, equity, commodity and interest rate instruments. Derivative types will include but are not limited to contracts for differences and spot rolling foreign exchange contracts, and will normally be traded Over-The-Counter (“OTC”). Client orders will be placed with external licensed financial institutions with whom the Company has in place agreements regarding the receipt and transmission of orders, and where the choice of these institutions is reflective of the best execution criteria of the external brokerages summarised above.*

* Market volatility combined with rapid price changes is a normal and regular occurrence within OTC markets, and may result in positive or negative slippage – the difference between the expected price of a trade and the price the trade actually executes at. In the absence of specific price limits being set, NewTraderLab’s automated order transmission systems are equally subject to positive or negative market slippage.

Monitoring and reviewing

We will monitor compliance with our order execution policy. We will review our order execution arrangements and policy regularly and whenever a material change occurs that affects our ability to continue to obtain the best possible result for our clients. We will notify you of any material changes to our execution arrangements.

You may request that we demonstrate that we have carried out your Orders in accordance with our execution policy.

Consent

We are required by the Investment Services Rules of the MFSA to obtain your prior consent to our order execution policy. You will be deemed to provide such consent when you first give an Order after receipt of these Terms.

HCI reserves the right to alter these terms at any time, upon giving prior notice unless it is impracticable in the circumstances to give such notice.

Details of the Company’s most significant counterparties/venues

TABLEKey Information Document (KID) Contracts For Difference (CFDs)

NewTraderLab (“T1” or “The Division”) is the Foreign Exchange division of Hogg Capital Investments Ltd, a fully licensed Category II Investment Services Company (license number IS18954) authorized and regulated by the Malta Financial Services Authority (MFSA) and located at The Shackleton Building, Blue Harbour, Ta’Xbiex Seafront, Ta’Xbiex, XBX1027 Malta.

PURPOSE

This document provides you with important information about this Contracts for Difference (“CFDs”). This is not to be considered as marketing material but is rather required by law in order to help you, the retail investor, to better understand the nature, risks and costs involved in trading this financial instrument and to help you compare it with other complex financial products.

WARNING

This represents a complex financial product which you may find difficult to understand. Trading CFDs is not appropriate for everyone.

WHAT IS A CFD?

A CFD is a derivative financial instrument, traded in a decentralized market or “Over the Counter” (“OTC”), which allows the investor to gain synthetic exposure to an underlying asset (for example, to a security, commodity, foreign exchange currency pair or market index).

It represents an agreement between two parties – the investor and the CFD provider – to pay each other the change in the price of an underlying asset. Depending on which way the price moves, one party pays the other the difference from the time the contract was agreed to the point where it ends.

It enables an investor to gain the economic exposure, for a fraction of the cost by way of a small deposit (margin), to an underlying asset without the need to acquire it. This affords the investor exemptions from both fiscal and disclosure obligations normally associated with purchasing an asset like an ordinary share, as well as the ability to scale up the investment exposure. A form of synthetic dividend, where applicable, is normally also payable.

The price of the CFD will replicate the market movements of the underlying asset and as a result, the investor can make gains or suffer losses. It would typically be used by investors seeking a short-term exposure to one or more financial instruments and/or markets, who have a high risk tolerance and who understand the impact and risks associated with margin trading.

The prices of underlying assets and of CFDs can be denominated in different currencies and investors’ net returns will be additionally subject to exchange rate risks.

The underlying assets of CFDs offered by NewTraderLab are:

• Foreign exchange currency pairs

• Major markets indices

• Selected global equities

• Commodities (selected metals)

NewTraderLab is the Foreign Exchange division of Hogg Capital Investments Ltd, a fully licensed Category II Investment Services Company (registration number C18954) authorized and regulated by the Malta Financial Services Authority (MFSA). www.NewTraderLab.com

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 When dealing you will be quoted a bid price and an offer price in the selected CFD along with corresponding price sizes. The difference between the bid and offer prices (the “spread”) as well as the number of units available to the respective quotes is generally indicative of the liquidity of the underlying asset as well as of the CFD itself.

When opening a trade, you will have the choice of either buying the CFD at the indicated offer price (“going long the market”), or selling the CFD at the indicated bid price (shorting the market). The decision here will reflect your view of the direction in which you anticipate the underlying asset will move.

In order to close the trade, you will do the opposite of the opening trade.

The difference between the price at which a CFD trade is opened and the price at which it is subsequently closed, will determine your realised profit or loss. The extent of the return or loss will represent this difference multiplied by the size (number of units or “leverage”) of the position you will have traded, less related brokerage / transaction charges, including where applicable, swap (carry forward to future market sessions’) fees.

To open a position, you are required to “deposit” or “block” a portion of the total value of the contract in your account, referred to as “Margin” or “Margin Requirement”. NewTraderLab margin requirements are published on our website, updated from time to time and may be increased temporarily to mitigate risks in highly volatile markets or in anticipation of major market events.

If the deposit balance (your “equity”) of your account falls below 50% of the margin required to maintain an open CFD position, we will automatically close this position. In the event of your holding multiple positions, we shall endeavour to commence the process by closing the most unprofitable positions in an attempt to reduce your “exposure” and to bring your remaining positions into a fully margined status.

When your equity falls to 100% of the required margin on your open CFD position(s), you will not be able to open new trades but only close open ones in order to reduce your exposure.

In fast moving markets, your positions may not be able to be closed at 50% and you may risk losing the entire balance of your account.

It is your responsibility to continuously monitor your account and to ensure that your CFD positions are sufficiently well-margined at all times. As explained we shall take the necessary measures to prevent your account falling below the above referred to thresholds. As a Retail Client you will nevertheless be protected by NewTraderLab from incurring a negative balance in your trading account.

Please visit http://www.NewTraderLab.com for further information:

• Leverage: https://www.NewTraderLab.com/t1-brokerage/trading/trading-conditions/#leverage

• Margin Requirements: https://www.NewTraderLab.com/t1-brokerage/trading/trading-

conditions/#margin-requirements

WHAT ARE THE RISKS AND WHAT COULD I GET IN RETURN?

Risk Warning: Trading derivative financial instruments, including foreign exchange, futures,

options, contracts for differences and commodities carry a substantial potential risk of loss.

NewTraderLab is the Foreign Exchange division of Hogg Capital Investments Ltd, a fully licensed Category II Investment Services Company (registration number C18954) authorized and regulated by the Malta Financial Services Authority (MFSA). www.NewTraderLab.com

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 The value of these financial instruments is influenced by the price changes of their underlying assets, that these prices may fluctuate both rapidly and widely, that such factors can be neither predicted nor controlled by any party, and that gearing or leverage will disproportionately impact the results of any such transactions.

If you decide to trade in contracts for differences we ask that you carefully consider your trading objectives, experience, and risk tolerance.

1234567 Low Risk High Risk

The above indicator shows the level of risk of this derivative financial product as compared to other products. It shows how likely it is that the product will lose money because of movements in the markets. We have classified this product as 7, which represents the highest risk class.

Investors investing in CFDs should therefore be alert to the following risks, including but not limited to:

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                 – Leverage Risk

– Margin Risk

– Foreign Exchange Risk

– Market Risk

– Counterparty Risk

– Online Platform Risk – Illiquidity Risk

– IT Risk

WHAT HAPPENS IF THE COMPANY IS UNABLE TO PAY OUT?

Clients funds are deposited in segregated, off balance sheet, designated “Clients” accounts held with one or more licensed financial institutions. Furthermore, through its parent the Division forms part of the Investor Compensation Scheme established in terms of the Investor Compensation Scheme Regulations, EU Directive 97/9. In the unlikely event that Hogg Capital Investments Limited is unable to meet its financial obligations, retail clients may be eligible to a compensation of the lesser of ninety per cent (90%) of their respective claims, or up to €20,000. Further details can be found at https://www.compensationschemes.org.mt/.

WHAT ARE THE COSTS?

Before commencing CFDs trading, it is of utmost importance that you familiarise yourself with costs associated, as they will have a direct impact on your trading results.

The main types of trading costs involved are:

   Cost Type Spread

Commission Mark-up

Rollover/Swap

Financing Charges (Indices)

Description

The difference between the Buy and Sell price. This cost is realized every time that a trade is opened or closed. A fee charged per lot or per contract traded.

A type of commission, where the trading fee is built into the spread, i.e. the spread is “marked-up” in the amount of the commission.

Rollover or Swap is the interest paid or earned for holding a position which is carried forward to a future trading session,

The cost of holding an open position overnight when trading Indices.

           Ex-Dividend Adjustment (Indices)

    If you hold Indices positions at rollover and a constituent of that index announces a dividend, your account will be credited or debited on the day the underlying stock goes ex-dividend. Accounts that hold long (buy) positions will receive a positive ex-dividend adjustment and short (sell) positions – a negative one.

  NewTraderLab is the Foreign Exchange division of Hogg Capital Investments Ltd, a fully licensed Category II Investment Services Company (registration number C18954) authorized and regulated by the Malta Financial Services Authority (MFSA). www.NewTraderLab.com

 

 For detailed schedule on trading fees per instruments, please refer to the Fees section of our website at https://www.NewTraderLab.com/trading-accounts/fees/

HOW LONG SHOULD I HOLD A POSITION? CAN I TAKE MONEY OUT EARLY?

There is no recommended holding period, no cancellation period and therefore no cancellation fees. You can open and close a CFD at any time during market hours. For more information on market hours, please refer to https://www.NewTraderLab.com/trading-accounts/trading-conditions

HOW CAN I COMPLAIN?

If you have an enquiry about a trade or other aspects of the product offering, please contact our Support Team at support@NewTraderLab.com. If you are not satisfied with the provided solution, you may submit a formal complaint by email to compliance@NewTraderLab.com.

The Compliance Officer will acknowledge the receipt of your complaint in writing within 1 or 2 business days and will provide you with indications on how the Company intends to deal with your complaint. If your complaint was conveyed by phone or via social media, we will formally acknowledge to you the receipt of and our understanding of your concerns in writing, thereby enabling you to confirm and/or correct our acknowledgment should it be required.

If our actions and/or our undertakings to resolve your complaint do not satisfy you, including if you feel that your complaint has not been addressed properly, you may lodge an official complaint in writing with The Office of the Arbiter for Financial Services: https://financialarbiter.org.mt.

Our detailed Disputes and Complaints Handling Procedure can be found at

https://www.NewTraderLab.com/company/legal/

OTHER RELEVANT INFORMATION

You should ensure that you are familiar with all the terms and policies that apply to your account, including but not limited to the Customer Agreement, Risk Disclosure, Privacy Disclosure and other legal documents and policies published on our website or made available to you in the course of our business relationship.

This Key Information Document does not contain all information relating to the product. For detailed information about the product and the legally binding Terms and Conditions of the product, please refer to the Company’s website www.NewTraderLab.com. Such information is also available upon request at support@NewTraderLab.com.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage, 79.74% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.